Kaswara Tom is an IT Technician with a proven track record of providing technical support, troubleshooting, and maintaining IT systems to ensure optimal performance and reliability. Skilled in diagnosing and resolving hardware, software, and network issues, as well as implementing and managing IT infrastructure. He has Strong communication skills with the ability to explain technical concepts to non-technical users. Committed to staying current with emerging technologies and industry best practices to drive innovation and support organizational goals.

Professional Experience:

Provided on-site and remote technical support to resolve hardware, software, and network issues for end-users.
Installed, configured, and maintained desktops, laptops, servers, and peripheral devices.
Monitored and optimized network performance, ensuring minimal downtime and maximum efficiency.
Implemented security measures, including firewalls, antivirus software, and data encryption, to protect sensitive information.
Conducted regular system updates, patches, and backups to ensure data integrity and system reliability.