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User Services

User-Services Section

User Services section is one of the core service points of the library that offers a wide range of services designed to improve service quality for all library users. These services are personalized to address the diverse needs of library users including the university community at large. Specifically, the section is responsible for a range of functions, including but not limited to:

Circulation services; User education; User registration and clearance; Security of all library information materials; Management of duty rosters; Opening and closing hours; Shelving and maintenance; Selective dissemination of information; Current awareness services; Marketing and enforcement of rules and regulations, including drafting and proposing amendments; Provision of user assistance; Monitoring and promoting user engagement with the Online Public Access Catalogue (OPAC); and Preparation of section reports.

The section is managed by two staff; – Mr. Danizal Tukwatanise (an Assistant. Librarian), assisted by Mr. Sam Obunaka (a Library Assistant.).

Functions of the Circulation Section

  • Lending materials to library users.
  • Checking in materials upon return.
  • Monitoring materials for damage and routing them to the appropriate staff for repair or replacement
  • Assisting students in preparing for Exams through self study spaces.
  • Collecting statistics on library use, including patron transactions and material checkouts.
  • Charging and acknowledging overdue fines.
  • Sending out overdue notices to borrowers.
  • Assisting patrons at the circulation/enquiry desk.
  • Maintaining the stacks by re-shelving information materials.
  • Resolving issues such as inappropriate patron conduct and noise levels.

Library Quick Links


Message from the University Librarian
User Services Section
e-Resources
The Stock Room
Technical and Orders Section
e-Resources & Digitization Section
 Online Public Access Catalogue (OPAC)
Library Staff Portal

Physical Address

MMU Library
Lake Saaka Campus,
Fort Portal – Uganda
P.O. Box 837, Fort Portal

Opening Hours

Mon – Fri 8:00A.M. – 5:00P.M.
Sat – Sun 9:00A.M. – 4:45P.M.

Recess Period

Mon – Fri 8:00A.M. – 5:00P.M.
Sat – Sun Closed

Borrowing of LIS Materials

Borrowing of LIS materials involves adhering to specified regulations, presenting registration cards, and ensuring responsible handling, with overdue fines and recall procedures in place.

Regulations on Loan Items:

  1. Items available for loan shall be borrowed within the specified limits for each patron’s category.
  2. No items shall be removed from the library until the appropriate borrowing requirements and procedures are met.
  3. Items restricted for use within LIS premises may not be removed without permission.
  4. Borrowers are responsible for all items issued against their cards or names.
  5. All borrowers shall ensure they receive their cards back or have their names cleared at the check-out desk upon returning items.
  6. Any item that has been loaned may be recalled if urgently needed by another user.

Fines and Charges

  1. A fine of UGX 500/= shall be levied on any staff patron for the late return of each item per day overdue.
  2. Defaulters shall be blacklisted, and appropriate sanctions shall be applied as per the University’s disciplinary procedures.
  3. All items on loan shall be returned by the allocated time.
  4. Borrowers may renew an item(s) if it is not needed by another reader.
  5. Users leaving LIS premises shall allow staff/security personnel to examine materials in their possession.
  6. Deliberate and unauthorized removal, defacing, or damaging of LIS materials shall be regarded as a serious offense against the University and shall be punishable.

Lost and Damaged Items

Users are advised to take care of borrowed items. In case of damage or loss: i) Replacement of lost items shall be charged at the full prevailing replacement value, including an administrative charge of 25,000 UGX.