Directorate of Information and Communication Technology


The DICT team is committed to ensuring that you have access to the latest technological resources and solutions, enabling you to achieve your goals efficiently and effectively.

Welcome to the Directorate of Information and Communication Technology.

It is my pleasure to extend a warm welcome to all students, faculty, staff, and visitors. At the ICT Directorate, we are dedicated to providing exceptional technology services and support to enhance your academic and professional experience at Mountains of the Moon University.

Our team is committed to ensuring that you have access to the latest technological resources and solutions, enabling you to achieve your goals efficiently and effectively. Whether you need assistance with software applications, network services, or IT security, our knowledgeable staff is here to help.

We continuously strive to innovate and improve our services, keeping pace with the rapidly evolving technological landscape. Your feedback is invaluable to us as we work to meet your needs and exceed your expectations.

Thank you for visiting our page. We look forward to supporting you in your academic and professional endeavors.

Contact information

For any enquiry do not hesitate to contact the following officers on behalf of the ICT Directorate:

Dr. Francis Otto, Director

Mr. Robert Tuhaise, Principal eLearning Administrator

Mr. Majid Mugenyi, Senior Systems Administrator,

Our Services


eLearning uses ICTs for teaching, learning support, and course delivery through appropriate platforms, expanding students’ access to learning materials both on and off-campus, promoting student-centered learning. It enables Open Distance and eLearning (ODeL) for flexible education, equipping students with essential skills for tech-oriented job markets. The Directorate of ICT at the university provides this core service, supported by robust ICT infrastructure. Access the university’s Learning Management System (LMS) from any location at https://elearning.mmu.ac.ug.

ICT Helpdesk

The ICT Helpdesk (IHD) at DICT ensures smooth tech operations through issue resolution, including troubleshooting, remote, and on-site support. IHD manages help desk tickets by logging, prioritizing, and escalating them. The IHD team assists users with password resets, software installation, and ICT guidance and training. They also monitor and maintain systems for optimal performance, provide hardware and software support, and address user ICT inquiries, ensuring a seamless tech experience for all.

Network Services

DICT also ensures seamless digital infrastructure by managing wired and wireless connections, network hardware, and software. The unit ensures robust network security, support data transfer and communication, and resolve connectivity issues. Our team also facilitates academic and administrative functions by providing high-speed, secure internet access, continuously monitoring and upgrading the network to meet the needs of students, faculty, and staff.

ICT Planning & Maintenance

Within this docket, DICT ensures efficient technology operations by strategizing IT infrastructure development, managing budgets, and coordinating projects. We schedule and perform routine maintenance, update hardware and software, and monitor system performance. DICT also has the mandate to evaluate new technologies, ensure compliance with IT policies, and support academic and administrative needs; guaranteeing a reliable and secure IT environment for students, faculty, and staff.

Web & Digital Services

DICT manages and maintains the MMU’s online presence, ensuring accessible, user-friendly, and up-to-date websites. The Directorate develops and implements web content, supports the Marketing and Public Relations unit in digital marketing efforts, and enhancing online communication. DICT also integrates digital tools for academic and administrative use, provides technical support for web-related issues, and ensures the security and performance of the university’s digital platforms.

Mentoring & Internships

The Directorate of ICT offers an impactful mentoring program through internships for ICT students, benefiting MMU students, Ugandan students, and international participants. Since 2015, it has mentored over ten students from different universities, including Howest College in Belgium. The program provides hands-on ICT experience, bridging theoretical knowledge with real-world projects, guided by expert mentors. It enhances skills, industry exposure, and fosters collaboration, including exchanges with Howest College, enriching the educational experience for all involved.

Critical Services


The MMU Integrated Data Management System;


The University Learning Management System (LMS)


For issue reporting, resolution and on-site support